Privacy Policy

Last updated: 31 July 2026

Gemini Build & Design Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, request a quotation or engage us to undertake building work.

1. Who we are

Gemini Build & Design Ltd is the data controller responsible for your personal information.

Company name: Gemini Build & Design Ltd
Company number: 07406498
Registered office: 28–30 Grange Road West, Birkenhead, Merseyside, CH41 4DA
Website: www.geminiloftconversions.com
Email: info@geminiloftconversions.com
Telephone: 0800 977 5672

References to “Gemini”, “we”, “us” or “our” in this policy mean Gemini Build & Design Ltd.

2. The information we collect

Depending on your relationship with us, we may collect:

  • Your name.

  • Your home or correspondence address.

  • Your email address and telephone number.

  • Details of your property and proposed building project.

  • Information submitted through our website enquiry form.

  • Plans, drawings, structural calculations, specifications and photographs relating to your property.

  • Details of quotations, contracts, variations and communications with you.

  • Payment and invoicing information.

  • Records of emails, telephone conversations, text messages, WhatsApp messages and social media communications.

  • Information relating to complaints, guarantees, snagging or aftercare.

  • Testimonials, reviews and project photographs where permission has been given.

  • Technical information about your use of our website, including your IP address, browser, device, pages visited and cookie preferences.

Please do not send us sensitive personal information unless it is necessary for us to deal with your enquiry or project.

3. How we collect information

We may collect personal information:

  • Directly from you when you contact us, complete our website form, request a quotation or enter into a contract with us.

  • During site visits and throughout the delivery of your project.

  • From another joint property owner or a person acting on your behalf.

  • From architects, structural engineers, building control bodies, planning consultants, contractors or other professionals involved in your project.

  • From publicly available sources, including local authority planning portals and property records.

  • Through our website provider, cookies and website analytics.

  • Through Facebook, Instagram or another platform when you contact us through social media.

4. How we use your information

We use personal information to:

  • Respond to enquiries.

  • Arrange site visits.

  • Prepare and provide quotations.

  • Discuss, plan and undertake building work.

  • Manage contracts, variations, payments and project communications.

  • Purchase and arrange the delivery of materials.

  • Coordinate employees, subcontractors, professional advisers and suppliers.

  • Liaise with architects, structural engineers, building control, planning departments and other relevant organisations.

  • Maintain financial, insurance and business records.

  • Deal with complaints, guarantees, snagging and aftercare.

  • Protect our legal rights and respond to disputes or claims.

  • Maintain the security and operation of our website.

  • Understand how visitors use our website.

  • Display reviews, testimonials and project photographs where we have permission.

  • Send marketing communications where permitted by law.

We will not sell your personal information.

5. Our lawful bases for using information

We process personal information under one or more of the following lawful bases:

Contract: Where processing is necessary to provide a quotation, take steps at your request before entering into a contract or perform our contract with you.

Legal obligation: Where we must keep or disclose information to comply with tax, accounting, employment, health and safety or other legal obligations.

Legitimate interests: Where processing is necessary for the reasonable operation and protection of our business, including managing enquiries, keeping business records, improving our services, preventing fraud, recovering debts and dealing with disputes. We consider and balance these interests against your rights and interests.

Consent: Where you have given us permission, including for certain marketing activities, non-essential website cookies, testimonials or the publication of identifiable project photographs. You may withdraw your consent at any time.

6. Who we share information with

Where necessary, we may share relevant information with:

  • Our employees and authorised representatives.

  • Subcontractors and trades working on your project.

  • Architects, structural engineers, surveyors and other professional advisers.

  • Building control bodies, local authorities and planning departments.

  • Suppliers, builders’ merchants and delivery companies.

  • Accountants, insurers, legal advisers and debt-recovery providers.

  • Banks and financial service providers.

  • IT, email, cloud-storage and website service providers.

  • Squarespace, which hosts and supports our website.

  • Government bodies, regulators, courts or law-enforcement agencies where disclosure is legally required.

We only share information that is reasonably necessary for the relevant purpose. Contractors and service providers are expected to keep personal information secure and use it only for the agreed purpose.

7. International transfers

Some of our technology, website, email or social-media providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy decision or approved contractual protections.

8. How long we retain information

We only retain personal information for as long as reasonably necessary.

Our usual retention periods are:

  • General enquiries that do not proceed: up to two years after the last meaningful contact.

  • Quotations, contracts and project records: normally six years after completion, cancellation or termination of the project.

  • Accounting and payment records: normally six years from the end of the relevant financial year.

  • Complaint, insurance or legal records: for as long as required to resolve the matter and protect our legal rights.

  • Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required.

  • Photographs and testimonials: for as long as they remain relevant to our business or until the applicable permission is withdrawn, where consent is the lawful basis.

We may retain information for longer where required by law, an insurer, an ongoing dispute or a potential legal claim.

9. Website cookies and analytics

Our website is hosted by Squarespace. The website uses cookies and similar technologies to operate correctly, remember visitor preferences, protect forms from misuse and understand how visitors use the site.

Some cookies are strictly necessary and do not require consent. Non-essential cookies, including certain analytics cookies, should only be used in accordance with the choices made through our cookie banner.

You can accept or decline non-essential cookies through the cookie banner and change your browser settings to remove or block cookies. Blocking certain essential cookies may affect how the website operates.

Our website may contain links to third-party websites or social-media platforms. Those organisations are responsible for their own privacy practices, and we recommend reviewing their privacy policies.

10. Marketing communications

We may contact existing or prospective customers about our services where we have their consent or another lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting:

info@geminiloftconversions.com

We may retain a limited suppression record to ensure that we respect your request and do not contact you again for marketing purposes.

11. Photographs, reviews and testimonials

We may ask for permission to photograph completed work or use a customer review or testimonial.

Where possible, we avoid publishing names, house numbers, vehicle registrations, people or other information that could unnecessarily identify an individual or property.

We will not publish identifiable photographs or personal information without an appropriate lawful basis. If you have previously given consent, you can contact us to withdraw that consent. Withdrawal will not affect any use that was lawful before consent was withdrawn, and it may not always be possible to recall materials that have already been printed or shared by others.

12. Data security

We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people who reasonably require it for their work. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Be informed about how your information is used.

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase your information.

  • Ask us to restrict how your information is used.

  • Object to certain processing, including direct marketing.

  • Request the transfer of information you provided to us.

  • Withdraw consent where we rely on consent.

  • Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before responding to a request.

To exercise your rights, contact:

Email: info@geminiloftconversions.com
Telephone: 0800 977 5672
Post: Gemini Build & Design Ltd, 28–30 Grange Road West, Birkenhead, Merseyside, CH41 4DA

14. Complaints

Please contact us first if you have any concerns about how we have handled your personal information. We will investigate and respond as soon as reasonably possible.

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

15. Children’s information

Our services are not directed at children, and we do not knowingly collect children’s personal information through our website.

If information about a child is relevant to a building project—for example, when arranging safe access to an occupied family home—we will only use the minimum information reasonably necessary.

16. Automated decision-making

We do not use personal information to make decisions about you solely by automated means where those decisions would have a legal or similarly significant effect.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we handle personal information.

The latest version will always be published on this website, with the date of the most recent update shown at the top.